It aims to transform SDM business processes and maximize its operational efficiency based on three key principles:

1. One stop shop service environment

2. Seamless process integration: Business units and their processes should seamlessly integrate and complement each other with information and processing activities based on lean business processes and complete software solutions.

3. Operational excellence: Provide reliable services with efficient operating cost and minimum inconveniences to customers and employees by leveraging intelligent process automation.

The main actions of this Tender include:

–     Analysis of the current procedures and their optimization/transformation to a digital environment.

–     Development of an information system that covers all SDM main processes.

–     Provision of tools for intelligent monitoring, analysis and reporting.

The deadline for tender submissions on the March 7, 2022 at 12:00.

Further information and any relevant documentation on the tender procedure are available here.

Source: In-Cyprus