It is the latest customer service improvement to win back passengers. This includes the new Ryanair.com website (17 to 5 clicks to book), 24-hour grace periods (for minor booking errors), 'quiet flights' (pre 8am and post 9pm), free second carry-on bag, reduced boarding card reissue and excess bag fees, allocated seating on all flights from February 1 and the launch of 'My Ryanair' customer registration service. The airline said that new business and family products are also being developed, along with a new mobile app, tailored country-specific websites and a mobile-responsible website, as Ryanair continues to improve its industry leading customer service for its 81 million passengers. Further improvements are set to be rolled out over the coming weeks and months.

Source: InCyprus